There are several hundred foundation repair companies in North Texas. How does a homeowner determine which one to use? Frankly it is difficult unless he or she has guidance from a friend or an independent engineer.
If friends have had foundation repairs done to their home, a key question to ask are how long has the work been completed and have there been any further problems? If the work has been completed 5 years or more without any further difficulty, then it is obviously an indication that the repairs have been successful, to date. (It should be said that because a pier will only have an impact on the foundation within a 7 or 8 foot radius, that a foundation may experience settlement in an unpiered area.)
Since I am an independent engineer (not affiliated with any foundation repair company), I recommend that hiring an engineer is the way to go. Many times, that engineer can recommend a list of reputable foundation repair contractors to the homeowner. (The engineer does not (or at least should not) have any financial ties to those companies.)
Once a foundation repair contractor is interviewed, several questions/points need to be brought up:
• Has he ever worked in your neighborhood? If so, where and what are their phone numbers?
• Does he have insurance?
• What is his warranty program like? What is covered and what is not covered? Have they ever had to return to service their products under their warranty? If so, what happened? Why did their piers fail? How did they fix it? Can you contact the homeowner?
• Will he obtain a building permit from the city? Does the city require an engineering report to get the permit? Does the city require a letter from the engineer to close the permit? Will his engineer visit the site during the repairs and conduct a spot inspection of the work while it is being done or will he show up after all the work is completed?
• How long will the work take?
• Does he use his own employees or does he subcontract the field work to others? Does he use day laborers?
• Will he cover all excavations with plywood after he leaves the site for the night (to keep people from falling in the holes)?
• Will the various defects (doors out of level, sheetrock/brick cracks) improve during the lifting process?
• Will his proposal include taking slab elevations? Will he give you a copy?
• How much of an improvement in the slab elevations does he expect to make? (He will probably not be able to give you a precise answer to this question but it will raise his awareness that you are interested in the final results.)
• If he has to jackhammer through any concrete to install the piers, will he make the concrete edges square before replacing the concrete (and not leave the edges jagged)?
• After the work is complete, will he provide a letter of compliance from an engineer stating that the work was done properly? This is especially important if the home is put up for sale within a few years.
• Will he obtain a plumbing leak test upon completion of the work?
• Will the foundation repair company repair all the existing brick / brick mortar cracks?
• When is final payment required?
Jim McNeme, P.E.
For more information on foundation movement, go to http://www.GeoDFW.com